Store Pick Up Policy

About TSW Pick Up Service

TSW Pick Up (also known as Click & Collect or Self Collection) service refers to ordering online and then picking up the items at TSW Toa Payoh. It is the fastest way to get your purchase after ordering them online. This service is free of charge.

Order by Pick Up

  1. Log in to your account
  2. Add the items to the shopping cart and check out
  3. On the "Information page" click on 
    TSW Pick Up
  4. Click "Continue to payment" 
  5. Present your email order notification showing your order number during collection

Payment Methods using Pick Up 

  1. PayNow - Make your local PayNow transfer after submitting the order.
  2. Credit Card - Prepay using Amex, Visa or MasterCard.

When to Pick Up after making an order

When your order is ready for Pick Up, you will receive an email notification. Check your junk/spam box in case the email lands there.

Pick Up Schedule

Click here for the business hours.

Pick Up Location

13 Lorong 8 Toa Payoh. #07-04 Braddell Tech. Singapore 319261. Click for map and directions

Someone else is collecting for me

Forward your SMS or email order notification to that person. Present it to us and we will do the rest.

Orders that have not been collected

We will hold your order for 2 working days after your order date. If you need more time, please WhatsApp Us. Orders will automatically be cancelled after 2 working days if we are not informed. 

Orders that have not been paid

Full payment is required when you can collect your order. You may make payment during collection. We accept the following payment methods at our location.

  1. PayNow Transfer (UEN 200722720ZMBB)
  2. Cash