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Store Pick Up Policy

About TSW Pick Up Service

TSW Pick Up (also known as Click & Collect or Self Collection) service refers to ordering online and then picking up the items at TSW Toa Payoh. It is the fastest way to get your purchase after ordering them online. This service is free of charge.

Order by Pick Up

  1. Log in to your tsw.com.sg account
  2. Add the items to the shopping cart and check out
  3. On the "Information page" click on 
    TSW Pick Up
  4. Click "Continue to payment" 
  5. Present your SMS or email order notification during collection

Payment Methods using Pick Up 

  1. Credit Card - Prepay using your favourite credit card
  2. PayNow - Make your local PayNow transfer after submitting the order. If you wish to pay cash during collection, choose this option.

When to Pick Up after making an order

Your order will be ready for Pick Up in about 1 hour after submitting the order and completed the payment.

If you need the item ASAP, please call us at 62846550 so that we can prepare your order ASAP. Quote your order number in your call.

Pick Up Schedule

9.30 am to 5.30 pm. Mondays to Fridays, except PH

Pick Up Location

13 Lorong 8 Toa Payoh. #07-04 Braddell Tech. Singapore 319261. Click for map and directions

Someone else is collecting for me

Forward your SMS or email order notification to that person. Present it to us and we will do the rest.

Orders that have not been collected

We will hold your order for 2 working days after your order date. If you need more time, please WhatsApp us. Orders will automatically be cancelled after 2 working days if we are not informed. 

Orders that have not been paid

Full payment is required before you can collect your order. You may make payment during collection. We accept the following payment methods at our location.

  1. PayNow Transfer (UEN 200722720ZMBB)
  2. Cash