Store Pick Up Policy

About TSW Pick Up Service

TSW Pick Up (also known as Click & Collect or Self Collection) service refers to ordering online and then picking up the items at TSW Toa Payoh. It is the fastest way to get your purchase after ordering them online. This service is free of charge.

Order by Pick Up

  1. Log in to your tsw.com.sg account
  2. Add the items to the shopping cart and check out
  3. On the "Information page" click on 
    TSW Pick Up
  4. Click "Continue to payment" 
  5. Present your email order notification showing your order number during collection

Payment Methods using Pick Up 

  1. PayNow - Make your local PayNow transfer after submitting the order.
  2. Credit Card - Prepay using Amex, Visa or MasterCard.

When to Pick Up after making an order

When your order is ready for Pick Up, you will receive an email notification. Check your junk/spam box in case the email lands there.

Pick Up Schedule

Click here for the business hours.

Pick Up Location

13 Lorong 8 Toa Payoh. #07-04 Braddell Tech. Singapore 319261. Click for map and directions

Someone else is collecting for me

Forward your SMS or email order notification to that person. Present it to us and we will do the rest.

Orders that have not been collected

We will hold your order for 2 working days after your order date. If you need more time, please WhatsApp Us. Orders will automatically be cancelled after 2 working days if we are not informed. 

Orders that have not been paid

Full payment is required when you can collect your order. You may make payment during collection. We accept the following payment methods at our location.

  1. PayNow Transfer (UEN 200722720ZMBB)
  2. Cash
Based on 1301 reviews
92%
(1191)
5%
(61)
2%
(23)
1%
(10)
1%
(16)
A
The Supplement Warehouse Pte Ltd
A.S. (Singapore, SG)

Great service

Fast packed and delivered smoothly

J
The Supplement Warehouse Pte Ltd
J.T. (Singapore, SG)

Item received and well packed.

W
The Supplement Warehouse Pte Ltd
Wong C.S. (Singapore, SG)
Syalox300+Plus

Have been using this product for past 6 years. Have been helpful to relief my aching knee.

P
The Supplement Warehouse Pte Ltd
PNG M.K. (Singapore, SG)

Friendly staff and reasonable price for all supplements.
No reason why don buy from them.
Cheers

E
The Supplement Warehouse Pte Ltd
Eugene (Singapore, SG)
MuscleTech Mass Tech Extreme 2000

Great product! Been using this since Apr this year. Up till now has put on 7kg. Need to use it together with proper meals.

A
The Supplement Warehouse Pte Ltd
A.S. (Singapore, SG)
Great produc

Odering of the goods and payment were smpoth and easy.

You getting what you paying for

Good products, brands and price

Applied Nutrition Critical Mass

Wanted to order mass gainer from tsw. Had issues with the free gift items so went down to the warehouse itself to settle the stuff. The salesperson was patient enough to help me out even though I reached closed to the closing hours. Thanks!! Plus got a good deal at the free BCAAs too. Even though close to expiry, it's free who am I to complain? 🤣

Awesome product and service

Love the taste and quality of product. And the service was very good too. Quick response to WhatsApp and very fast delivery. Well packed and delivered. Two thumbs up guys. 👍👍

Great product and proven formula

whatsapp was responsive and got item on a Saturday which was about 3 days for non express service.
pretty decent service for price.
nothing much to complain.

AllMax MUSCLEAA 30 Servings

Order is accurate and fast to be for self collection at pick location

SUPER SLOW AND POOR SERVICE

TOTAL DISSAPOINTED WITH THE DELIVERY SERVICES. IF I KNOW IT WILL BE THIS LONG, I SURELY WILL SELF-COLLECT IT. YET I RECEIVED EMAIL ASKING FOR FEEDBACK. TSW SERVICE HAS GONE DOWN. I WILL NOT RE-ORDER FROM THE SUPPLEMENT WAREHOUSE ANYMORE!!! "0" RATING

Great Buying experience

Whatsapp Contact is v responsive and the entire experience was awesome

Same great buying experience

The Subject title say it all. Great job.

Vitadapt

I have tried Vitadapt before and re ordered sonce its formula has sone energy and endurance components.

All time go to

TSW the all time go-to supplement store for all your basic gear and nutrition.
Keep up the good work

all max

satifactory

Good service

Fast and prompt delivery !

Good service and product

fast delivery

Vitadapt

Items were received promptly and in good condition.

Selfish

I asked for the date-of-expiry of an item before making a purchase online. Seller just replied “You can check on the product”. So seller just wants you to purchase product first & you can find out right after. Selfish. “0” star rating.

Our products are published online with expiry dates as shown in xMM/YY format on our web site, for the ease of customers' buying decision. We regret that we have not done enough for you.

Good service and product

Ordering was a breeze.
Payment was easy.
Delivery was prompt.
Thank you.

Very good protein

Good quality protein at reasonable price.

Delivery

Excellent service