Delivery Policy

Importance of this Policy
By choosing delivery option with your order, y
ou agree that you have read and understood the terms below. Please read this policy carefully.

Our Delivery
We engage a courier company to deliver within Singapore with no minimum purchase. You are entitled to free delivery if your order is at least $80.00.

For purchase amount less than $80.00, a delivery fee of $1.09 (incl GST) will be applied during checkout.  
For purchase amount less than $50.00, a delivery fee of $2.18 (incl GST) will be applied during checkout.  
For purchase amount less than $20.00, a delivery fee of $3.27 (incl GST) will be applied during checkout.  

Orders received before 9 am will be processed¹ on the same working day. Orders after 9 am will be processed on the next working day. Note that Saturday, Sundays and Public Holidays are non-working days.  

After your order is processed, you will receive your delivery typically in the next 1-3 working days. This statement is on assumption the order details are complete and no problems² encountered during the delivery. Delivery delays of an extra 1-3 working days may be expected during Peak Period and Courier Congestion.

On the day of delivery, you will see "OUT FOR DELIVERY" on your tracking page. This means that your delivery is scheduled for delivery³ to you on that day. If no one is at home, the personnel will attempt to contact the buyer for permission leave the parcel in the riser, door gap, shoes cabinet or etc. In order to leave the parcel in a safe place, the recipient is required to provide a 4-digit One-Time Password (OTP) to the personnel provided by J&T Express.

You can also track your delivery schedule with the tracking number given to you in your order. 

For further assistance, please contact us by WhatsApp

[1] Your order will only be processed after it has been paid. Processed refers to preparing the order and does not imply shipping or delivery.
[2] Typical problems include changes to order, changes/error in delivery address, customer is uncontactable, etc.
[3] Please help our courier by ensuring your mobile is audible on the day of delivery.
[4] Peak Period refers to 9.9, 10.10, 11.11, 12.12, Black Friday, Christmas Eve/Day, New Year Eve/Day or Chinese New Year Eve/Day, GSS. This is a non-exhaustive list.
[5] Courier congestion refers to our courier partner that their load exceed their normal operating capacity, or any other reasons unknown to us. Usually, this add an extra 1-3 working days to delivery schedule.

Delivery Hours
Our courier partner delivers from Monday to Saturday* 9 am to 10 pm (except PH).
* Saturdays applicable to residential addresses only.

Service Expectation of Courier Partner (J&T Express)
We have partnered J&T Express for a few years now to deliver our parcels at the most cost-effective and reliable way possible. However, like postal mails, there is a very small chance that parcel can be mis-delivered or lost. In such event, we will assist you to liaise with J&T to resolve the problem. However, delays (up to 7-10 working days by J&T) can be expected due to the investigation process. We seek your patience in the event that the parcel cannot be successfully delivered by J&T. If you need 100% delivery guarantee, we recommend you to book an on-demand courier, or pick up your parcels from our office.

Booking on-demand courier to collect parcel
If you need your parcels urgently and wish to book Grab Express, LalaMove, etc, you may WhatsApp you for further assistance. We will assist you to ensure that the courier will be collected and the riders do not do a blank run. In return, please follow our WhatsApp instructions to help you with this time critical pick up.

Store Pick Up (Self Collect) at Toa Payoh
Please read our Store Pick Up Policy if you wish to collect your items quickly after making an order.

You can collect your items at our Toa Payoh facility after making the order.

Unsigned Deliveries
You may choose to receive your delivery unsigned. Please contact us with your instructions (including your order number) and your approval for us to proceed with unsigned deliveries.

If you are living in a private apartment, condominium or facility with security, our courier partner may not be able to access your unit to perform an unsigned delivery. 

Commercial Address
For delivery to a commercial (any non-residential) address, please state clearly delivery restrictions (lunch time, office hours, etc.) in the order note to avoid additional delay. 

Accuracy of shipping information
You have the responsibility of providing accurate shipping information. If you believe that you have provided us with inaccurate shipping information, please contact us immediately. We will assist to amend the shipping information as long as the order has not been shipped, by best effort. Note that amendment to shipping address may cause additional delay in your delivery and possibly failed deliveries.

If a package is returned to us or we are not able to complete your delivery due to incorrect or invalid shipping information, we will refund you your purchase amount less a restocking fee of 10% of invoice value or $10.00 (whichever is higher, plus prevailing GST).

Failed Deliveries
The courier company will make a maximum of 2 attempts to complete our deliveries. They will SMS and/or phone you in the morning on the day of delivery before making each delivery attempt. If the delivery fails after 2 attempts, the products will be returned to us. We will refund you your purchase amount less a restocking fee of 10% of invoice value or $10.00 (whichever is higher, plus prevailing GST)

Cash on Delivery
We regret that we do not provide cash on delivery service. All orders are to be prepaid by our online store's payment methods.

This Policy may be revised periodically and without prior notice to you to reflect changes in our business operations and practices.

International Shipping
We ship to many countries. Please refer to our International Shipping link for more details.

Based on 1272 reviews
92%
(1164)
5%
(60)
2%
(23)
1%
(10)
1%
(15)
P
The Supplement Warehouse Pte Ltd
PNG M.K. (Singapore, SG)

Friendly staff and reasonable price for all supplements.
No reason why don buy from them.
Cheers

E
The Supplement Warehouse Pte Ltd
Eugene (Singapore, SG)
MuscleTech Mass Tech Extreme 2000

Great product! Been using this since Apr this year. Up till now has put on 7kg. Need to use it together with proper meals.

A
The Supplement Warehouse Pte Ltd
A.S. (Singapore, SG)
Great produc

Odering of the goods and payment were smpoth and easy.

You getting what you paying for

Good products, brands and price

Applied Nutrition Critical Mass

Wanted to order mass gainer from tsw. Had issues with the free gift items so went down to the warehouse itself to settle the stuff. The salesperson was patient enough to help me out even though I reached closed to the closing hours. Thanks!! Plus got a good deal at the free BCAAs too. Even though close to expiry, it's free who am I to complain? 🤣

Awesome product and service

Love the taste and quality of product. And the service was very good too. Quick response to WhatsApp and very fast delivery. Well packed and delivered. Two thumbs up guys. 👍👍

Great product and proven formula

whatsapp was responsive and got item on a Saturday which was about 3 days for non express service.
pretty decent service for price.
nothing much to complain.

AllMax MUSCLEAA 30 Servings

Order is accurate and fast to be for self collection at pick location

SUPER SLOW AND POOR SERVICE

TOTAL DISSAPOINTED WITH THE DELIVERY SERVICES. IF I KNOW IT WILL BE THIS LONG, I SURELY WILL SELF-COLLECT IT. YET I RECEIVED EMAIL ASKING FOR FEEDBACK. TSW SERVICE HAS GONE DOWN. I WILL NOT RE-ORDER FROM THE SUPPLEMENT WAREHOUSE ANYMORE!!! "0" RATING

Great Buying experience

Whatsapp Contact is v responsive and the entire experience was awesome

Same great buying experience

The Subject title say it all. Great job.

Vitadapt

I have tried Vitadapt before and re ordered sonce its formula has sone energy and endurance components.

All time go to

TSW the all time go-to supplement store for all your basic gear and nutrition.
Keep up the good work

all max

satifactory

Good service

Fast and prompt delivery !

Good service and product

fast delivery

Vitadapt

Items were received promptly and in good condition.

Selfish

I asked for the date-of-expiry of an item before making a purchase online. Seller just replied “You can check on the product”. So seller just wants you to purchase product first & you can find out right after. Selfish. “0” star rating.

Our products are published online with expiry dates as shown in xMM/YY format on our web site, for the ease of customers' buying decision. We regret that we have not done enough for you.

Good service and product

Ordering was a breeze.
Payment was easy.
Delivery was prompt.
Thank you.

Very good protein

Good quality protein at reasonable price.

Delivery

Excellent service

TSW is excellent

Bought a couple of Nutrex Products.

Nutrex Outlift - This is da bomb! Great lifts! No crash, no itchy feelings. Much better than C4 Ultimate

Nutrex Black Intense - Great appetite suppresant. Dont feel hungry and curbs snacking feels. Haha

Collagen Power

This powdered collagen supplement with vitamin C is equally effective as compared to the previous capsule type. Will need more time to feel the full effects.

Judge.me review function not working properly on this website

My product review is not showing up on the product's page itself, whereas the one shown here on this page in the "Product Reviews" section is stuck/ does not reflect any edited changes or even disappear after being deleted!

Effective Supplements

Hi TSW, Thank you so much for the fast delivery of the 2 items that I had placed order.
My mom found the collagen supplements to be quite effective.
I hope in the long run, she recovers fully from the current aches and stiffness of joints.