Delivery Policy

Importance of this Policy
By choosing a delivery option with your order, you agree that you have read and understood the terms below. Please read this policy carefully.

Local Delivery

We deliver across Singapore¹ via local logistics partners, with no minimum purchase from $2.90 (incl GST).

Orders totaling $80.00 or more qualify for free local delivery.

Orders received before 12:00 PM will be processed² on the same working day. Orders after 12:00 PM  will be processed on the next working day. Note that Saturday, Sundays and Public Holidays are non-working days.

After your order is processed, you will receive your delivery typically in the next 1-3 working days. This statement is on the assumption the order details are complete and no problems³ were encountered during the delivery. 

You can also track your delivery schedule with the tracking number emailed to you in your order. 

If you need assistance with order delivery, please contact our WhatsApp support number.

[1] Standard complete Singapore postal address as determined by our logistics partner.
[2] Processed indicates your parcel is ready for courier collection, not yet shipped.
[3] Typical problems include changes to order, changes/error in delivery address,  incomplete address information, customer is uncontactable, etc.

Delivery Date and Time
Monday to Saturday from 9 A.M. to 10 P.M. (excluding Sunday & Public Holidays). Our delivery partner will deliver anytime during this period. The delivery date is determined by the delivery partner within 1-3 working days after the order is shipped. Note that Sunday and PH do not count as a working day.

Booking on-demand courier to collect parcel
If you need your parcels urgently and wish to book Grab Express, LalaMove, etc, please WhatsApp us.

Store Pick Up (Self Collect) at Toa Payoh
Please read our Store Pick Up Policy if you wish to collect your items quickly after making an order. You can collect your items at our Toa Payoh office after making the order. Be sure to WhatsApp us with your intention immediately after placing the order.

Unsigned Deliveries (Nobody at home)
You may choose to receive your delivery unsigned. Please please WhatsApp us with your order number. We will assist you to put a "Leave at Door" note for the courier .

Workplace Address 
For delivery to any non-residential address, please state clearly delivery restrictions (lunch time, office hours, etc.) in the order note to avoid additional delay. The notes will be forwarded to the courier, who will endeavor to carry out the task to the best of their ability.

Accuracy of shipping information
You have the responsibility of providing accurate shipping information. Always check your order information before you check out and after you receive the order confirmation email. If you believe you’ve given us incorrect shipping details, please WhatsApp us right away. We’ll do our best to update the information before the order ships. Keep in mind that changing the shipping address might lead to additional delivery delays or even failed deliveries.

Returned Package
If your package is returned to us or we cannot complete the delivery due to incorrect or invalid shipping information, we will refund your purchase amount after deducting a restocking fee. The fee is either 10% of the invoice value or $10.00 (whichever is higher), plus prevailing GST.

Failed Deliveries
The courier will try to deliver your order a maximum of 2 times, contacting you via SMS, WhatsApp or call on the delivery day. If both attempts fail, the order will be sent back to us. You’ll receive a refund minus a restocking fee of either 10% of the invoice value or $10.00, whichever is greater, plus prevailing GST.

Cash on Delivery
Apologies, but we do not offer cash on delivery. All orders must be prepaid using our online store’s payment methods.

Policy Updates
This Policy may be revised periodically and without prior notice to you to reflect changes in our business operations and practices.

Based on 1362 reviews
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5%
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R
The Supplement Warehouse Pte Ltd
Richard S. (Singapore, SG)
Richard

May I know why was the prices of Whey Protein increased by nearly 20% in a spate of 3months that I purchased for the same items ?
Can understand the rising operational cost but 20% ??
No notification for the increment?

Thank you for your feedback. I believe you are referring to your order of Nitro Tech Whey Gold 5lbs which you paid $95. We have several previous cost increments to us which we have consistently absorbed and did not pass on to the customers. With the recent round of cost increment, we have to increase the price to be sustainable. You may notice that iHerb is now selling this same product for about $120.00 now. We understand no one likes price increments. We included in that order a goodwill shaker and a small tub of protein as a goodwill appreciating your loyalty.

A
The Supplement Warehouse Pte Ltd
Abdul J. (Singapore, SG)
Great Deal

I recently started my training back after a 2 year hiatus.I started to look for whey protein powders.I almost forgot about TSW!.Used buy alot products from them back then
As usual prices and varieties remain same amid inflation.good job.thanks tsw and here's more to purchase.cheers.

T
The Supplement Warehouse Pte Ltd
Tiara T. (Singapore, SG)
Amazing Customer Service

Thank you Jimmy for being highly responsive & accommodating to the defect order by Manufacturer. Product exchange is hassle-free & thanks for the urgent delivery too! Tons of appreciation! Will re-order soon!

H
The Supplement Warehouse Pte Ltd
H.Y. (Singapore, SG)
Thank you, Jimmy..

Bought a 1kg creatine. Again, great customer service from Jimmy. Even updated me of a protein which was going @ a very, very low price, albeit expiry date was also very, very near. However, it was still too good a deal to turn down/ignore. I ended up getting the latter as well, as I personally feel, +1 month or so 'should still be ok'. Will revisit if the need for other stuffs arises..

t
The Supplement Warehouse Pte Ltd
t.t. (Singapore, SG)

satisfactory

T
The Supplement Warehouse Pte Ltd
T.Y. (Singapore, SG)
Good service

Packed quickly and received fast and in good order

A
The Supplement Warehouse Pte Ltd
A.S. (Singapore, SG)

Great service

D
The Supplement Warehouse Pte Ltd
D.W.T. (Singapore, SG)

Fast packed and delivered smoothly

J
The Supplement Warehouse Pte Ltd
J.T. (Singapore, SG)

Item received and well packed.

W
The Supplement Warehouse Pte Ltd
Wong C.S. (Singapore, SG)
Syalox300+Plus

Have been using this product for past 6 years. Have been helpful to relief my aching knee.

P
The Supplement Warehouse Pte Ltd
PNG M.K. (Singapore, SG)

Friendly staff and reasonable price for all supplements.
No reason why don buy from them.
Cheers

E
The Supplement Warehouse Pte Ltd
Euegene T. (Singapore, SG)
MuscleTech Mass Tech Extreme 2000

Great product! Been using this since Apr this year. Up till now has put on 7kg. Need to use it together with proper meals.

A
The Supplement Warehouse Pte Ltd
A.S. (Singapore, SG)
Great produc

Odering of the goods and payment were smpoth and easy.

You getting what you paying for

Good products, brands and price

Applied Nutrition Critical Mass

Wanted to order mass gainer from tsw. Had issues with the free gift items so went down to the warehouse itself to settle the stuff. The salesperson was patient enough to help me out even though I reached closed to the closing hours. Thanks!! Plus got a good deal at the free BCAAs too. Even though close to expiry, it's free who am I to complain? 🤣

Awesome product and service

Love the taste and quality of product. And the service was very good too. Quick response to WhatsApp and very fast delivery. Well packed and delivered. Two thumbs up guys. 👍👍

Great product and proven formula

whatsapp was responsive and got item on a Saturday which was about 3 days for non express service.
pretty decent service for price.
nothing much to complain.

AllMax MUSCLEAA 30 Servings

Order is accurate and fast to be for self collection at pick location

SUPER SLOW AND POOR SERVICE

TOTAL DISSAPOINTED WITH THE DELIVERY SERVICES. IF I KNOW IT WILL BE THIS LONG, I SURELY WILL SELF-COLLECT IT. YET I RECEIVED EMAIL ASKING FOR FEEDBACK. TSW SERVICE HAS GONE DOWN. I WILL NOT RE-ORDER FROM THE SUPPLEMENT WAREHOUSE ANYMORE!!! "0" RATING

Great Buying experience

Whatsapp Contact is v responsive and the entire experience was awesome

Same great buying experience

The Subject title say it all. Great job.

Vitadapt

I have tried Vitadapt before and re ordered sonce its formula has sone energy and endurance components.

All time go to

TSW the all time go-to supplement store for all your basic gear and nutrition.
Keep up the good work

all max

satifactory

Good service

Fast and prompt delivery !