Delivery Policy

Our delivery

We deliver within Singapore with a minimum purchase of $20.00, within the next 1-3 working days. You are entitled to free delivery if your order is at least $50.00.

Up to 90% of our deliveries are completed within the next 1-2 working days.

For purchase amount less than $50.00, a delivery fee of $3.21 (incl GST) will be applied during checkout.

Next 1-3 working days delivery

We complete our deliveries within the next 1-3 working days. You will receive a SMS/call on the day of delivery. You can also track your delivery schedule with the tracking number given to you in your order.

Delivery is typically performed during working hours. We are not able to meet any time-specific requests for delivery as it will affect our service standards to our other valued customers. 

Note that Saturday, Sundays and Public Holidays are non-working days. 

Tracking number

All deliveries will be assigned a tracking number. You will be informed via email or SMS of the tracking number and its tracking web link after we processed the order.

Processing of order

If you place your order before 12 noon on a working day, it will be processed the same day and may be delivered to you as fast as the next working day. 

If you place your order after 12 noon on a working day, it may be processed on the next working day and may be delivered to you as fast as 2 working days later.

Unsigned deliveries

You may choose to receive your delivery unsigned. Please contact us with your instructions (including your order number) and your approval for us to proceed with unsigned deliveries.

If you are living in a private apartment, condominium or facility with security, we may not be able to access your unit to perform an unsigned delivery. 

Commercial address

For delivery to a commercial (any non-residential) address, please state clearly delivery restrictions (lunch time, office hours, etc.) in the order note to avoid additional delay. Delivery to commercial address may take an additional 1-2 working days.

Accuracy of shipping information

You have the responsibility of providing accurate shipping information. If you believe that you have provided us with inaccurate shipping information, please contact us immediately. We will amend the shipping information as long as the order has not been shipped. Note that amendment to shipping address may cause additional delay in your delivery.

If a package is returned to us or we are not able to complete your delivery due to incorrect shipping information, we will refund you your purchase amount less a $10.70 (incl GST) restocking fee.

 

Failed deliveries

We will make a maximum of 2 attempts to complete our deliveries. We will SMS and/or phone you on the day of delivery before making each delivery attempt. If the delivery fails after 2 attempts, the products will be returned to us. We will refund you your purchase amount less a $10.70 (incl GST) restocking fee. 

Cash on delivery

We regret that we do not provide cash on delivery service. If you prefer not to prepay, we welcome you to visit our retail outlets.

This Policy may be revised periodically and without prior notice to you to reflect changes in our business operations and practices.