Delivery Policy

Importance of this Policy
By choosing a delivery option with your order, you agree that you have read and understood the terms below. Please read this policy carefully.

Local Delivery
Free Delivery Across Singapore¹ with $50.00 Spent. Orders below $50.00 will incur a $1.90  Delivery Fee (incl GST).

Orders placed before 12:00 PM will be processed² on the same working day. Orders placed after 12:00 PM will be processed the next working day. Please note: Saturdays, Sundays, and Public Holidays are non-working days.

Once your order is shipped, delivery typically takes 1–3 working days. This assumes all order details are complete³ and no issues arise during delivery.

After your order is processed, you will receive your delivery typically in the next 1-3 working days. This statement is on the assumption the order details are complete and no problems³ were encountered during the delivery. 

You can also track your delivery schedule with the tracking number emailed to you in your order. 

If you need assistance with order delivery, please contact our WhatsApp support number.

[1]  Valid Singapore postal address accepted by our logistics partner.
[2] Processed means your parcel is packed and ready for courier pickup, but it hasn’t been shipped yet.
[3] Incomplete order issues include changes to order, changes/error in delivery address,  incomplete address information, customer is uncontactable, etc.

Delivery Date and Time
Monday to Saturday from 9 A.M. to 10 P.M. (excluding Sunday & Public Holidays). Our delivery partner will deliver anytime during this period. The delivery date is determined by the delivery partner within 1-3 working days after the order is shipped. Note that Sunday and PH do not count as a working day.

Booking on-demand courier to collect parcel
If you need your parcels urgently and wish to book Grab Express, LalaMove, etc, please WhatsApp us.

Store Pick Up (Self Collect) at Toa Payoh
Please read our Store Pick Up Policy if you wish to collect your items quickly after making an order. You can collect your items at our Toa Payoh office after making the order. Be sure to WhatsApp us with your intention immediately after placing the order.

Unsigned Deliveries (Nobody at home)
You may choose to receive your delivery unsigned. Please please WhatsApp us with your order number. We will assist you to put a "Leave at Door" note for the courier .

Workplace Address 
For delivery to any non-residential address, please state clearly delivery restrictions (lunch time, office hours, etc.) in the order note to avoid additional delay. The notes will be forwarded to the courier, who will endeavor to carry out the task to the best of their ability.

Accuracy of shipping information
You have the responsibility of providing accurate shipping information. Always check your order information before you check out and after you receive the order confirmation email. If you believe you’ve given us incorrect shipping details, please WhatsApp us right away. We’ll do our best to update the information before the order ships. Keep in mind that changing the shipping address might lead to additional delivery delays or even failed deliveries.

Returned Package
If your package is returned to us or we cannot complete the delivery due to incorrect or invalid shipping information, we will refund your purchase amount after deducting a restocking fee. The fee is either 10% of the invoice value or $10.00 (whichever is higher), plus prevailing GST.

Failed Deliveries
The courier will attempt delivery up to two times, reaching out via SMS, WhatsApp, or phone call on the scheduled delivery day. If both attempts are unsuccessful, the order will be returned to us. A refund will be issued, deducting a restocking fee of 10% of the invoice value or $10.00, whichever is higher, along with applicable GST.

Cash on Delivery
Apologies, but we do not offer cash on delivery. All orders must be prepaid using our online store’s payment methods.

Policy Updates
This Policy may be revised periodically and without prior notice to you to reflect changes in our business operations and practices.