Exchange Policy

Returns
All sales are final and not refundable. Our exchange policy lasts 7 calendar days. If 7 days have gone by since your purchase, we can’t offer you an exchange. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your exchange, we require a receipt or proof of purchase. 

All exchanges are to be made in TSW stores. The delivery/shipping with your purchase does not include an order return service.

Sale items (if applicable) 
Only regular priced items may be exchanged, sale or clearance items cannot be exchanged. 

Exchanges for unsatisfactory products 
We only replace items if they are deemed to be defective, damaged or cannot be consumed. If you believe that the item is defective and needs to be returned, please contact us first, with your order number, place of purchase and a brief description of the problem. Pictures are often helpful to resolve an exchange request.

We are not responsible and cannot be held liable for label claims made by the manufacturers.

We cannot be held liable if you have an allergy or is sensitive to the product you purchased.

We cannot guarantee that the product's flavour and taste will meet the most stringent satisfaction requirements of every customer.

A product may vary in taste, color and smell from a similar product you have bought earlier or from some other places, due to inconsistencies in production by the manufacturers. We are not responsible for these inconsistencies.

Pre-workout and similar products 
Some Pre-workout powders and similar formulas may be in a less than desirable sale condition (caking, slightly hardened, grainy, colour darkening, etc) due to the high humidity in Singapore well before the expiry date. These products are usually fit for consumption.

We may on occasions clear such products at a discount. These products will be clearly marked before you checkout. 

We cannot do an exchange for such a product unless otherwise proven that the product is defective and not fit for consumption.

Products with "Missing" or "Opened" inner seal
In rare occasions, products may not have an inner seal or what looks like a tampered inner seal. This may be due to the following reasons:

  • inner cap being stuck to the bottom of the outer cap when opened. 
  • change in the manufacturer's production policy
  • food glue sealing the inner seal gave way due to the production process.

This is normal and an exchange cannot be warranted unless the product is proven to be defective.

This Policy may be revised periodically and without prior notice to you to reflect changes in our business operations and practices.

Based on 1309 reviews
91%
(1197)
5%
(61)
2%
(24)
1%
(11)
1%
(16)
t
The Supplement Warehouse Pte Ltd
t.t. (Singapore, SG)

satisfactory

T
The Supplement Warehouse Pte Ltd
T.Y. (Singapore, SG)
Good service

Packed quickly and received fast and in good order

A
The Supplement Warehouse Pte Ltd
A.S. (Singapore, SG)

Great service

Fast packed and delivered smoothly

J
The Supplement Warehouse Pte Ltd
J.T. (Singapore, SG)

Item received and well packed.

W
The Supplement Warehouse Pte Ltd
Wong C.S. (Singapore, SG)
Syalox300+Plus

Have been using this product for past 6 years. Have been helpful to relief my aching knee.

P
The Supplement Warehouse Pte Ltd
PNG M.K. (Singapore, SG)

Friendly staff and reasonable price for all supplements.
No reason why don buy from them.
Cheers

E
The Supplement Warehouse Pte Ltd
Eugene (Singapore, SG)
MuscleTech Mass Tech Extreme 2000

Great product! Been using this since Apr this year. Up till now has put on 7kg. Need to use it together with proper meals.

A
The Supplement Warehouse Pte Ltd
A.S. (Singapore, SG)
Great produc

Odering of the goods and payment were smpoth and easy.

You getting what you paying for

Good products, brands and price

Applied Nutrition Critical Mass

Wanted to order mass gainer from tsw. Had issues with the free gift items so went down to the warehouse itself to settle the stuff. The salesperson was patient enough to help me out even though I reached closed to the closing hours. Thanks!! Plus got a good deal at the free BCAAs too. Even though close to expiry, it's free who am I to complain? 🤣

Awesome product and service

Love the taste and quality of product. And the service was very good too. Quick response to WhatsApp and very fast delivery. Well packed and delivered. Two thumbs up guys. 👍👍

Great product and proven formula

whatsapp was responsive and got item on a Saturday which was about 3 days for non express service.
pretty decent service for price.
nothing much to complain.

AllMax MUSCLEAA 30 Servings

Order is accurate and fast to be for self collection at pick location

SUPER SLOW AND POOR SERVICE

TOTAL DISSAPOINTED WITH THE DELIVERY SERVICES. IF I KNOW IT WILL BE THIS LONG, I SURELY WILL SELF-COLLECT IT. YET I RECEIVED EMAIL ASKING FOR FEEDBACK. TSW SERVICE HAS GONE DOWN. I WILL NOT RE-ORDER FROM THE SUPPLEMENT WAREHOUSE ANYMORE!!! "0" RATING

Great Buying experience

Whatsapp Contact is v responsive and the entire experience was awesome

Same great buying experience

The Subject title say it all. Great job.

Vitadapt

I have tried Vitadapt before and re ordered sonce its formula has sone energy and endurance components.

All time go to

TSW the all time go-to supplement store for all your basic gear and nutrition.
Keep up the good work

all max

satifactory

Good service

Fast and prompt delivery !

Good service and product

fast delivery

Vitadapt

Items were received promptly and in good condition.

Selfish

I asked for the date-of-expiry of an item before making a purchase online. Seller just replied “You can check on the product”. So seller just wants you to purchase product first & you can find out right after. Selfish. “0” star rating.

Our products are published online with expiry dates as shown in xMM/YY format on our web site, for the ease of customers' buying decision. We regret that we have not done enough for you.

Good service and product

Ordering was a breeze.
Payment was easy.
Delivery was prompt.
Thank you.