Privacy Policy

 

Use of Personal Information

We respect your privacy and we will only collect and use personal data as stated in this Privacy Policy. We will never rent, sell or barter your email address to third parties for commercial gains. This statement will be continually reviewed as technologies, customers' needs and business practices evolve.

Collection and use of personal data
We will only use or disclose your personal data with your consent or as authorised by applicable laws and regulations. The personal data collected may include:

• Name
• Date of birth
• Gender
• Home address
• Delivery address
• Email address
• Telephone/ Mobile number

By creating an online account with us (whether directly or on your behalf), you consent to our collection, use and disclosure of your personal data for any or all of the purposes specified below:

• Administer your online account with us
• Provide the products or services purchased from us online (and for all other matters relating to such purchase)
• Verify and carry out financial transactions in relation to payments made for online purchases from us
• Managing, investigating or responding to feedback, request, claims or complaints provided or made by you
• Audit the downloading of data from our website
• Improve or customise the layout or content of our website
• Identify visitors to our website

With your consent, we may collect, use and disclose your personal data for any or all of the purposes specified below:
• Deliver marketing or promotional materials relating to our products, services or special offers (and other information which you have requested)
• Inform you of updates to this website
• Provide information or services relating to our products, promotions or offers
• Conduct market surveys, research or data mining

Your personal data will be retained by us and will be accessible to our employees and third parties engaged by us for any of the purposes stated in this Privacy Policy. You authorise us to (a) disclose all or any of your personal data to such third parties, and (b) collect your personal data from any other sources available to us (including credit referral agencies).

Insufficient or incorrect personal data provided to us by you may result in delays or failure in providing the products or services purchased by you.

Confidentiality of personal data
Personal data provided to us by customers or visitors to this website will be kept confidential and will only be disclosed for the purposes stated in this Privacy Policy. We may disclose personal data to third parties who perform certain tasks relating to the provision of our products or services to our customers or to visitors to this website. All such third parties are required by us to use the personal data strictly to provide the products or services, and are required to maintain the confidentiality of the personal data.

Any questions, comments, suggestions or information (other than personal data) sent or posted to this website by customers or visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We may use, reproduce, disclose, transmit, publish, broadcast or post elsewhere such information in connection with the development, manufacture and marketing of products or services, to meet the needs of our customers or visitors or for any other purpose.

We will only disclose your personal data without notice to you if required to do so by law, or in the good faith belief that such disclosure is necessary to:

• Comply with legal process, or under compulsion of an order of court or governmental agency
• Protect our rights, property or safety or that of The Supplement Warehouse Pte Ltd, its employees, customers, visitors or other rightful party

This Privacy Policy applies only to personal data collected via this website. We are not responsible for the privacy practices or policies of other websites accessible via this website. By activating an external link, you leave this website and we do not have control over any personal data or any other information you give to any other person or entity after you have left this website.

Collection of computer data
When you visit this website, our company servers automatically records information that your browser sends whenever you visit a website. This information may include:
• Your computer's IP address
• Browser type
• Websites visited before our website
• Pages visited and time spent within our website
• Other items and information searched for on our website, access times and dates etc

This information is collected for analysis and evaluation in order to help us improve this website, and the services and products we provide. This information will not be used in association with any personal data.

Access, update and withdrawal of personal data
You may by contact us via sending a message by telephone 62846550 to
• request for access to your personal data
• withdraw your consent to our use or disclosure of your personal data
• terminate your online account with us

Requests to withdraw your consent to use or disclose your personal data may result in delays or failure to provide you with the products or services purchased from us.

You may also update or correct your personal data by accessing your online account with us.

Security of personal data
Personal data collected by us will be safely and securely stored and disposed when no longer needed by us for business or legal purposes.

Digital data collected by us are stored in a fully PCI compliant hosting environment. The PCI compliance standards are an open standard covering the best security practices for websites. We also employ 128 bit SSL (Secure Sockets Layer) which are cryptographic protocols designed to provide communication security between your computer and our server, over the Internet.

Changes to Privacy Policy
We may change this Privacy Policy at any time without prior notice to our customers or visitors. Any changes to this Privacy Policy will be published on this website.

Cookies

Our website may pass a “cookie” (a string of information that is sent by a website to reside in your computer’s hard drive and memory. The purpose of a cookie is to tell the web server that you have returned to a particular page, to retain log-in information or to remember preferences and enhance your experience on our website. We may allow third parties to set cookies through our website in order to help us manage and maintain our website.

You may set your browser to decline cookies. If you do so, you may
• not be able to fully experience some interactive features of our website.
• face difficulty or unexpected errors on our website.

Credit Card Information

We do not collect nor store any credit card information. All online credit card transactions go through the DPS secured payment gateway. For more details, please refer to DPS's Privacy Policy. All in store credit card transactions go through POS terminals with built-in security to protect card information provided by our credit card merchant partner.