How to Order

Order Online

  1. Create an account on tsw.com.sg (Please send us a message if you need help.)
  2. Select the items and a delivery date and time slot. Submit the order. 
  3. Your order will be confirmed and order sent to you as soon as the next working day.(If you are a new customer, we will get in touch with you to confirm your order details. We do this to ensure we have your details correct and faciliate a smooth delivery) 
  4. Deliveries are made by our own TSW delivery team. 
  5. We will deliver anytime in the time slot you have selected. We regret that we are not able to deliver at specific timing (e.g after 8pm, 9pm to 10pm etc.). Please visit our outlets if you really have difficulty waiting for your delivery. You can buy the items off our outlets. See "Shop In Store" below. 
  6. If you do not have a time slot given to you, we will be in touch with you on the next working day. Alternatively, please send us a message.
  7. Payment by Cash on Delivery or Credit Card (VISA and MasterCard only). 
  8. Free delivery with minimum purchase of $100.00. 
  9. Minimum order amount of $50.00 for online orders. A $6.00 delivery fee will be charged for orders less than $100.00 
  10. We do not charge an extra fee for delivering to the CBD Areas. 
  11. If your delivery address is to "Special Areas", a $10.00 "Special Area" surcharge is payable to our delivery staff by cash. "Special Areas" is defined by the following list - Changi Airport Cargo Complex, Changi Airport Terminal, Jurong Island, Lim Chu Kang, Marina Bay Sands, Mandai Road, Neo Tiew Road, Sentosa, Tuas Avenue, Tuas Basin, Tuas Bay, Tuas Crescent, Tuas Drive, Tuas Link, Tuas South and Tuas West Road, Sentosa, Tuas South, Tuas West. 
  12. If no one receives your order at the time of delivery, the delivery attempt will be considered failed. An additional $10.00 fee wil be levied for each failed delivery.
  13. If you have a question regarding your online order, please call our Online Order Hotline at 62846550 from 9.30 am to 5.30 pm, Mondays to Fridays, except PH. Please send us a message if you need assistance during our non-operational business hours. We will be in touch with you on the next working day.

Shop In Store

  1. Visit our outlets at Circuit Road, Toa Payoh and Yishun.
  2. Payment by Cash, NETs, Credit Cards welcomed
  3. We do not have a thing called "Self-Collection". Our outlets are real shops where you can browse our items, and check out. It's a real shop!
  4. You may wish to call our outlets to enquire about stock availability and reserve the item before coming over to purchase it. We will be pleased to hold your reservation for one working day.